Refund policy

Cancellations

We understand that plans can change. If you need to cancel your order, you may do so within 24 hours of purchase.

After 24 hours, your order may already have entered production. At that stage, we may no longer be able to cancel or amend it before dispatch. If your order has already been produced, you will need to return the item to us in its original, undamaged condition before a refund can be issued.

To request a cancellation, you can use the order status page linked in your confirmation email, or contact us directly at info@holymasterpieces.com.

Damages and issues

Please check your order when it arrives. If anything is damaged, defective, or incorrect, contact us as soon as possible and we will do our best to put things right.

We may ask for photographs of the item and packaging so we can assess the issue quickly.

Please note that we cannot accept returns on sale items or gift cards.

Exchanges

If you would like a different item or size, the simplest way is to return your original order once approved and place a new order for the replacement.

European Union 14-day cooling-off period

If your order is being delivered to the European Union, you have the right to cancel or return it within 14 days, without needing to provide a reason.

Returned items must be in the same condition in which they were received, unused, with any original packaging intact. You will also need to provide proof of purchase.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the payment.

If more than 15 business days have passed since your refund was approved, please contact us at info@holymasterpieces.com